WHAT YOU WILL DO Receive requests for support from business users Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements and current processes and procedures Investigate problems and support requests and determine appropriate action Provide correct responses to requests for supportwithin area of competence which include manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests Follow quality standards and policies relating to their technical specialization Liaise with staff responsible for the design and development of system enhancements Be assigned with specific project related tasks APPLICATION YOU WILL USE: Unix / Linux commandShell ScriptingOracle SQL WHAT YOU SHOULD HAVE: Degree in Computer Science, Information Systems or equivalent experience 1-2 years of working experience in performing L2 application support of large enterprise application Must have hands on knowledge on scripting languages like Java script and Shell Script. Good Experience in SQL query on SQL Server, MySQL and Oracle. Must be able to provide 24x7 on-call support on a rotational basis during the weekend and also prepare to work during public holidays Must be able to work on 3 rotational shift (morning, noon and midnight) ITIL Foundation and project management techniques Analytical and conceptual thinking and information acquisition Written and oral expression Ability to interact with people Persistence, initiative, creativity Follow-up, monitoring and decision making Customer Focus Organizational awareness Teamwork WHAT YOU WILL GET FROM US Great team of IT professionals with global working exposureMeal Card and Flexible Benefits – customized according to individual needsOn-going professional and technical training and certifications A multicultural environment in modern offices Choose any day for your vacation from earned public holiday (Saturday and ad hoc)Smart casual everydayGlobal internal job opportunities available within DPDHLUnlimited Outpatient Medical Home office possibilities Sounds good?
WHAT YOU WILL DO Receive requests for support from business users Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements and current processes and procedures Investigate problems and support requests and determine appropriate action Provide correct responses to requests for supportwithin area of competence which include manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests Follow quality standards and policies relating to their technical specialization Liaise with staff responsible for the design and development of system enhancements Be assigned with specific project related tasks APPLICATION YOU WILL USE: Unix / Linux commandShell ScriptingOracle SQL WHAT YOU SHOULD HAVE: Degree in Computer Science, Information Systems or equivalent experience 1-2 years of working experience in performing L2 application support of large enterprise application Must have hands on knowledge on scripting languages like Java script and Shell Script. Good Experience in SQL query on SQL Server, MySQL and Oracle. Must be able to provide 24x7 on-call support on a rotational basis during the weekend and also prepare to work during public holidays Must be able to work on 3 rotational shift (morning, noon and midnight) ITIL Foundation and project management techniques Analytical and conceptual thinking and information acquisition Written and oral expression Ability to interact with people Persistence, initiative, creativity Follow-up, monitoring and decision making Customer Focus Organizational awareness Teamwork WHAT YOU WILL GET FROM US Great team of IT professionals with global working exposureMeal Card and Flexible Benefits – customized according to individual needsOn-going professional and technical training and certifications A multicultural environment in modern offices Choose any day for your vacation from earned public holiday (Saturday and ad hoc)Smart casual everydayGlobal internal job opportunities available within DPDHLUnlimited Outpatient Medical Home office possibilities Sounds good?
Assist with quality assurance of activities and educate less experienced colleagues in related areas.Liaises with staff for the development of system enhancements to overcome known problems or further fulfil user requirements Be responsible for the adoption of new software releases from systems development staff or software suppliers and ensuring the continued support of the service thereafter Act as Service Owner for regional service, Global or Top Service By Revenue Be assigned specific project related tasks by Project Manager APPLICATION YOU WILL USE: Unix / Linux commandShell ScriptingOracle SQL WHAT YOU SHOULD HAVE: Degree in Computer Science, Information Systems or equivalent experience 3–5 years of working experience in performing L2 application support of large enterprise application Must have hands on knowledge on scripting languages like Java script and Shell Script. Good Experience in SQL query on SQL Server, MySQL and Oracle. Spring or Struts Hibernate knowledge. 1 or 2 years experience on OpenShift Containerization (It us for 100% uptime CPU).